Pier Immigration testimonials

Full review

Pier made the whole PR process feel manageable. They built my profile, checked every file and made sure everything was in order before I submitted. Now I'm a PR and the future feels a lot more settled. Thank you, Pier! Happy to recommend Pier to anyone in the same boat.

What helped most

Nobody in my family had done this, so they explained it from the very beginning, as if I knew nothing, which was true.

Full review

Becoming a citizen was a big decision, and Pier helped me think it through properly. They held my hand through every step and explained it all in plain language. Nothing was rushed and nothing was left to guess. They were honest with me from day one, and I appreciated that. I became a citizen, and I'm over the moon. Thank you for being with me all the way. If you're thinking about applying, talk to them early.

What helped most

They went through my old pass cards and passport pages and found two documents I'd need that I'd left at my parents' place. They asked about being on my condo's management committee and helped me show that in the application.

Full review

Pier made things so much easier for my spouse and me. I'm a PR now and I couldn't be happier. Thank you, Pier!

What helped most

They explained how the spouse route works in plain words, and what we should expect while waiting. They didn't pretend to know why I was rejected. They showed me what was weak and fixed what we could.

Full review

I'd been rejected before and was losing hope. Pier took the time to go through everything with me. Now I'm a PR and the future feels a lot more settled. Thank you, Pier!

What helped most

They explained why each document was needed, not just that it was needed, so I could judge what to send.

Full review

I was nervous about applying, and Pier calmed me down from the very first call. Every question got a clear, patient answer. My PR came through, and the whole family is celebrating. Thank you! Worth it, and I'd recommend them to my friends.

What helped most

They caught that the scan of my passport page was cut off at the edge.

Full review

Becoming a citizen was a big decision, and Pier helped me think it through properly. They explained why each document mattered, so I always knew what I was doing. It's official, I'm a Singapore citizen. Thank you, Pier! Worth it, and I'd recommend them to my friends.

What helped most

They read every document against my passport details one last time, and found a number I had typed wrong. They explained what giving up my passport really means, step by step, and reminded me to confirm each step with my home country's office.

Full review

I'm here on my own and had nobody to ask. Pier became the people I could ask. They built my profile, checked every file and made sure everything was in order before I submitted. They held my hand through every step and explained it all in plain language. I got my PR, and I'm so relieved and thankful. I'd tell anyone feeling stuck to give Pier a call.

What helped most

Nobody in my family had done this, so they explained it from the very beginning, as if I knew nothing, which was true. They went through my files line by line and found my degree certificate had my name in a different order from my passport, which I would never have noticed.

Full review

So glad I found Pier. The checklist and the reminders kept me on track the whole way. Now I'm a PR and the future feels a lot more settled. Thank you, Pier!

What helped most

They checked every transcript and found one that didn't match my current course name. Also, the last-day check mattered most to me. I'd have submitted with an expired copy of one document.

Full review

After an earlier rejection, we needed someone to look at my son's case with fresh eyes, and Pier did. My son is a Singapore citizen now and we are so thankful. Thank you, Pier!

What helped most

They went through the earlier submission for my son and showed me what was missing. They were upfront that they couldn't know ICA's reasons. Before I submitted, we had a last call where we went through everything once more. That's where we caught a wrong date. Honestly, that alone was worth it for me.

Full review

Nobody in my family had done this before. Pier explained it from the very beginning. Now I'm a PR and the future feels a lot more settled. Thank you, Pier!

What helped most

Nobody in my family had done this, so they explained it from the very beginning, as if I knew nothing, which was true.

Full review

After being turned down before, I wanted a fresh pair of eyes on my case, and Pier gave me exactly that. Every question got a clear, patient answer. They went through my documents carefully and caught small things I would have missed. Nobody can promise a result and they never did, which is why I trusted them. I became a citizen, and I'm over the moon. Thank you for being with me all the way. I'd tell anyone feeling stuck to give Pier a call.

What helped most

They stayed on the line while I filled in the e-service for the first time, and told me when to stop and when to carry on.

Full review

So glad we found Pier for my mother's application. They explained each step clearly and never made me feel rushed. My mother is a PR now and our family couldn't be happier. Thank you, Pier!

What helped most

They asked how my mother lives with us day to day and turned it into a clear account. They checked my income documents against the household details and found a month that was missing.

Full review

Pier took care of the document side so my bank and lawyers could do their parts. Every question got a clear, patient answer. I got my PR, and I'm so relieved and thankful.

What helped most

They found three different spellings of my company's name across the documents and lined them up before anything went to the bank.

Full review

Pier took care of the document side so my bank and lawyers could do their parts. Nothing was rushed and nothing was left to guess. My PR came through, and the whole family is celebrating. Thank you! Happy to recommend Pier to anyone in the same boat.

What helped most

They built a clean index of every company and document so my bank and lawyers weren't chasing me.

Full review

Grateful to the Pier team for their patience. The checklist and the reminders kept me on track the whole way. Now I'm a PR and the future feels a lot more settled. Thank you, Pier! If you're thinking about applying, talk to them early.

What helped most

They explained things I'd been too embarrassed to ask, like what 'supporting documents' actually means.

Full review

Grateful to the Pier team for looking after my son's application so patiently. They checked every file twice and made sure nothing was missing before we submitted. My son is a PR now and we couldn't be happier. Thank you, Pier! Happy to recommend Pier to anyone in the same boat.

What helped most

They didn't let me submit until every item on the list was ticked. I was impatient, but they were right. It sounds small, but it took a lot of stress away.

Full review

I'd been rejected before and was losing hope. Pier took the time to go through everything with me. They went through my documents carefully and caught small things I would have missed. My PR came through, and the whole family is celebrating. Thank you! If you're thinking about applying, talk to them early.

What helped most

They asked how we live day to day and turned it into a clear account of our family life here.

Full review

Doing this alone with no family here, I really needed someone patient, and Pier was. Nothing was rushed and nothing was left to guess. They explained why each document mattered, so I always knew what I was doing. I'm a PR now and I couldn't be happier. Thank you, Pier! If you're thinking about applying, talk to them early.

What helped most

They turned my CV and a long chat into one clear picture of me: my work, my years in Singapore and what I do outside work. I'd never seen myself on one page before.

Full review

I was anxious about getting this right for my son, and Pier calmed me down from the first call. They looked after my son's documents and mine, step by step, and explained everything clearly. They looked after my son's documents and mine, step by step, and explained everything clearly. Nobody can promise a result and they never did, which is why I trusted them. My son is a PR now and we couldn't be happier. Thank you, Pier!

What helped most

They explained the age cut-off to us in plain words and made a timeline with some buffer.

Full review

I can't thank the Pier team enough. My PR came through, and the whole family is celebrating. Thank you!

What helped most

They didn't let me submit until every item on the list was ticked. I was impatient, but they were right. They caught that one of my payslips was missing from my batch and that my employer letter still had last year's date on it, before I submitted.

Full review

I was nervous about applying, and Pier calmed me down from the very first call. They made sure my story was told clearly and honestly. I'm a PR now and I couldn't be happier. Thank you, Pier! Happy to recommend Pier to anyone in the same boat.

What helped most

They told me what to do next, one step at a time, so I never had to wonder what was coming. Also, they helped me write my story in plain words, without exaggerating anything. Honestly, that alone was worth it for me.

Full review

Working with Pier was a good decision for me. They explained why each document mattered, so I always knew what I was doing. I got my PR, and I'm so relieved and thankful.

What helped most

They asked about our routines, our neighbours and the tutoring I do for students from low-income families, and made that part of our story. Also, they noticed straight away that our address proof had the wrong person's name on it and told us what to fix. I'm really grateful for that.

Full review

After being turned down before, I wanted a fresh pair of eyes on my case, and Pier gave me exactly that. They explained why each document mattered, so I always knew what I was doing. I'm a PR now and I couldn't be happier. Thank you, Pier! I'd tell anyone feeling stuck to give Pier a call.

What helped most

They noticed the salary in my employer letter didn't match my latest tax notice and told me to get it fixed before anything went in. Also, they told me what the waiting stage looks like, what is normal and what to do if nothing happens for months.

Full review

Doing this alone with no family here, I really needed someone patient, and Pier was. I'm a PR now and I couldn't be happier. Thank you, Pier!

What helped most

They explained what each part of the form was asking for, in plain words, and why it mattered. They asked me a lot of questions about my life here and found things I'd never thought to mention, like the tutoring I do for students from low-income families. I didn't expect that level of detail.

Full review

After being turned down before, I wanted a fresh pair of eyes on my case, and Pier gave me exactly that. Now I'm a PR and the future feels a lot more settled. Thank you, Pier!

What helped most

They went through my last submission and showed me where documents were inconsistent or missing. They were clear they couldn't tell me why ICA said no, only what could be tidier.

Full review

I'd been rejected before and was losing hope. Pier took the time to go through everything with me. Nothing was rushed and nothing was left to guess. I got my PR, and I'm so relieved and thankful. If you've been turned down before, don't give up. Talk to Pier.

What helped most

They sent me a final checklist with every item marked, so I submitted without that nagging feeling that something was missing. They spoke to both of us on one call and made sure my spouse knew exactly what to provide.

Full review

Pier was supportive from start to finish. I'm a PR now and I couldn't be happier. Thank you, Pier!

What helped most

I told them I had no family here and they didn't treat it like a problem. They helped me show my other ties to Singapore. They turned my CV and a long chat into one clear picture of me: my work, my years in Singapore and what I do outside work. I'd never seen myself on one page before.

Full review

As a student, I couldn't afford big agent fees. Pier was fair, clear and kind. They explained why each document mattered, so I always knew what I was doing. They made sure my story was told clearly and honestly. Now I'm a PR and the future feels a lot more settled. Thank you, Pier! I'd tell anyone feeling stuck to give Pier a call.

What helped most

They found that my monthly volunteering at a food bank was worth including, which I'd never have thought of. I didn't expect that level of detail.

Full review

After being turned down before, I wanted a fresh pair of eyes on my case, and Pier gave me exactly that. They went through my documents carefully and caught small things I would have missed. I got my PR, and I'm so relieved and thankful.

What helped most

The last-day check mattered most to me. I'd have submitted with an expired copy of one document.

Full review

Doing this alone with no family here, I really needed someone patient, and Pier was. They made sure my story was told clearly and honestly. They went through my documents carefully and caught small things I would have missed. I'm a PR now and I couldn't be happier. Thank you, Pier! Worth it, and I'd recommend them to my friends.

What helped most

They helped me show my life here beyond family: my job, my friends and what I do on weekends.

Full review

As the first in my family to do this, I had so many questions, and Pier never made me feel silly. I got my PR, and I'm so relieved and thankful.

What helped most

They caught that the scan of my passport page was cut off at the edge. Small thing, but I would have uploaded it like that. They were on WhatsApp the night before I submitted and walked me through each screen of the portal.

Full review

Pier took care of the document side so my bank and lawyers could do their parts. My PR came through, and the whole family is celebrating. Thank you!

What helped most

They helped me describe my family's plans in Singapore in plain words.

Full review

I'd been rejected before and was losing hope. Pier took the time to go through everything with me. They made sure my story was told clearly and honestly. Nothing was rushed and nothing was left to guess. My PR came through, and the whole family is celebrating. Thank you! If you've been turned down before, don't give up. Talk to Pier.

What helped most

They compared my earlier application with the new one side by side.

Full review

Pier was supportive from start to finish. Every question got a clear, patient answer. My PR came through, and the whole family is celebrating. Thank you! If you're thinking about applying, talk to them early.

What helped most

They made me a simple list of every document, ticked off what was fine and flagged the two that weren't. That list is what I'd tell anyone to ask for.

Full review

I was nervous about applying, and Pier calmed me down from the very first call. They went through my documents carefully and caught small things I would have missed. Now I'm a PR and the future feels a lot more settled. Thank you, Pier! Worth it, and I'd recommend them to my friends.

What helped most

They asked about the weekend coaching I do for a youth football team, which I'd never have thought of, and made it part of my story instead of just a list of job titles.

Full review

Pier took a big, scary process and turned it into clear small steps. They built my profile, checked every file and made sure everything was in order before I submitted. I'm a PR now and I couldn't be happier. Thank you, Pier!

What helped most

They noticed the salary in my employer letter didn't match my latest tax notice and told me to get it fixed before anything went in. I'm so glad I had that help.

Full review

I'd been rejected before and was losing hope. Pier took the time to go through everything with me. Nothing was rushed and nothing was left to guess. The checklist and the reminders kept me on track the whole way. They were honest with me from day one, and I appreciated that. My PR came through, and the whole family is celebrating. Thank you! Worth it, and I'd recommend them to my friends.

What helped most

They compared my earlier application with the new one side by side.

Full review

Pier made the whole PR process feel manageable. Every question got a clear, patient answer. I got my PR, and I'm so relieved and thankful. Worth it, and I'd recommend them to my friends.

What helped most

They asked me a lot of questions about my life here and found things I'd never thought to mention, like the coding classes I help run at the community club.

Full review

After an earlier rejection, we needed someone to look at my mother's case with fresh eyes, and Pier did. They checked everything I gathered for my mother and made sure it was all in order. My mother's PR came through and I'm so relieved. Thank you! Worth it, and I'd recommend them to my friends.

What helped most

I sent my questions in batches and they answered every one, in order, without skipping the silly ones. Also, they went through the earlier submission for my mother and showed me what was missing. They were upfront that they couldn't know ICA's reasons.

Full review

Pier made the whole PR process feel manageable for our family. The checklist and reminders kept us on track. They held our hands through the whole process and answered every question patiently. My son's PR came through and our family is celebrating. Thank you! If you're thinking about applying, talk to them early.

What helped most

Before I submitted, we had a last call where we went through everything once more. That's where we caught a wrong date.

Full review

Nobody in my family had done this before. Pier explained it from the very beginning. I'm a PR now and I couldn't be happier. Thank you, Pier!

What helped most

I told them I had no family here and they didn't treat it like a problem. They helped me show my other ties to Singapore. Also, they turned my CV and a long chat into one clear picture of me: my work, my years in Singapore and what I do outside work. I'd never seen myself on one page before. It sounds small, but it took a lot of stress away.

Full review

Pier took a big, scary process and turned it into clear small steps. They went through my documents carefully and caught small things I would have missed. My PR came through, and the whole family is celebrating. Thank you! If you were rejected like me, don't lose hope. A fresh look can help.

What helped most

Every week they sent a short list of what was left to do, so I never felt lost.

Full review

I'm here on my own and had nobody to ask. Pier became the people I could ask. I'm a PR now and I couldn't be happier. Thank you, Pier!

What helped most

At the final check they found my address on one document was my old one.

Full review

So glad I found Pier. Nothing was rushed and nothing was left to guess. Now I'm a PR and the future feels a lot more settled. Thank you, Pier! Happy to recommend Pier to anyone in the same boat.

What helped most

They asked about our routines, our neighbours and the coding classes I help run at the community club, and made that part of our story. Also, they checked in on the day I submitted. I didn't expect that, and it calmed me down. That is what I'd point to first.

Full review

Pier was supportive from start to finish. They explained why each document mattered, so I always knew what I was doing. The checklist and the reminders kept me on track the whole way. Nobody can promise a result and they never did, which is why I trusted them. My PR came through, and the whole family is celebrating. Thank you!

What helped most

They spotted that the scan of our marriage certificate was cut off and my spouse's payslips were from the wrong months. Also, they briefed my spouse as well, so I wasn't the only one who understood the process.

Full review

I'm here on my own and had nobody to ask. Pier became the people I could ask. My PR came through, and the whole family is celebrating. Thank you!

What helped most

At the final check they found my address on one document was my old one. They caught that one of my payslips was missing from my batch and that my employer letter still had last year's date on it, before I submitted.

Full review

I'm here on my own and had nobody to ask. Pier became the people I could ask. I got my PR, and I'm so relieved and thankful.

What helped most

They turned my CV and a long chat into one clear picture of me: my work, my years in Singapore and what I do outside work. I'd never seen myself on one page before.

Full review

As a student, I couldn't afford big agent fees. Pier was fair, clear and kind. The checklist and the reminders kept me on track the whole way. Now I'm a PR and the future feels a lot more settled. Thank you, Pier! If you're thinking about applying, talk to them early.

What helped most

In the first check they found that an old enrolment letter was missing and one pass copy had expired. They told me what the waiting stage looks like, what is normal and what to do if nothing happens for months.

Full review

So glad I found Pier. They built my profile, checked every file and made sure everything was in order before I submitted. They made sure my story was told clearly and honestly. Of course the decision is ICA's, but I went in feeling prepared and supported. I'm a PR now and I couldn't be happier. Thank you, Pier! I'd tell anyone feeling stuck to give Pier a call.

What helped most

They noticed my CPF statement was missing a few months and told me exactly which one to download and from where.

Full review

Working with Pier was a good decision for me. I'm a PR now and I couldn't be happier. Thank you, Pier!

What helped most

They helped me write my story in plain words, without exaggerating anything. On top of that, as the first in my family to come abroad I had nobody to ask, and they became that person.

Full review

Pier was supportive from start to finish. My PR came through, and the whole family is celebrating. Thank you!

What helped most

As the first in my family to come abroad I had nobody to ask, and they became that person. They went through my files line by line and found my degree certificate had my name in a different order from my passport, which I would never have noticed. That is what I'd point to first.

Full review

We'd been turned down before and were losing hope. Pier went through everything with us patiently. They held our hands through the whole process and answered every question patiently. They looked after my son's documents and mine, step by step, and explained everything clearly. My son's PR came through and our family is celebrating. Thank you!

What helped most

They explained what it means for my son, school and national service in terms we could follow.

Full review

Pier was supportive from start to finish. The checklist and the reminders kept me on track the whole way. I'm a PR now and I couldn't be happier. Thank you, Pier!

What helped most

They asked about the coding classes I help run at the community club, which I'd never have thought of, and made it part of my story instead of just a list of job titles.

Full review

As the first in my family to do this, I had so many questions, and Pier never made me feel silly. Every question got a clear, patient answer. They went through my documents carefully and caught small things I would have missed. My PR came through, and the whole family is celebrating. Thank you! Happy to recommend Pier to anyone in the same boat.

What helped most

They went through my last submission and showed me where documents were inconsistent or missing. They were clear they couldn't tell me why ICA said no, only what could be tidier.

Full review

Doing this alone with no family here, I really needed someone patient, and Pier was. They built my profile, checked every file and made sure everything was in order before I submitted. They held my hand through every step and explained it all in plain language. Now I'm a PR and the future feels a lot more settled. Thank you, Pier! Worth it, and I'd recommend them to my friends.

What helped most

When I got stuck on one page I sent a screenshot and they told me exactly what to click, within the hour. They turned my CV and a long chat into one clear picture of me: my work, my years in Singapore and what I do outside work. I'd never seen myself on one page before.

Full review

Nobody in my family had done this before. Pier explained it from the very beginning. They made sure my story was told clearly and honestly. I'm a PR now and I couldn't be happier. Thank you, Pier! If you're thinking about applying, talk to them early.

What helped most

They helped me show my life here beyond family: my job, my friends and what I do on weekends.

Full review

Working with Pier was a good decision for me. They held my hand through every step and explained it all in plain language. I got my PR, and I'm so relieved and thankful.

What helped most

I sent my questions in batches and they answered every one, in order, without skipping the silly ones. They explained the whole process on one page first, then went step by step. That order helped a lot.

Full review

After being turned down before, I wanted a fresh pair of eyes on my case, and Pier gave me exactly that. They held my hand through every step and explained it all in plain language. They built my profile, checked every file and made sure everything was in order before I submitted. Of course the decision is ICA's, but I went in feeling prepared and supported. Now I'm a PR and the future feels a lot more settled. Thank you, Pier! If you were rejected like me, don't lose hope. A fresh look can help.

What helped most

They compared my earlier application with the new one side by side. Seeing the differences made me realise how much I'd left out.

Full review

Pier took a big, scary process and turned it into clear small steps. Now I'm a PR and the future feels a lot more settled. Thank you, Pier!

What helped most

They explained why each document was needed, not just that it was needed, so I could judge what to send.

Full review

Pier made the whole PR process feel manageable for our family. My son is a PR now and we couldn't be happier. Thank you, Pier!

What helped most

They asked about my son's school, friends and activities and put it together as a simple picture of his life in Singapore. They explained what it means for my son, school and national service in terms we could follow. I didn't expect that level of detail.

Full review

Pier was supportive from start to finish. They made sure my story was told clearly and honestly. My PR came through, and the whole family is celebrating. Thank you!

What helped most

They noticed the salary in my employer letter didn't match my latest tax notice and told me to get it fixed before anything went in. On top of that, they told me what to do next, one step at a time, so I never had to wonder what was coming.

Full review

Nobody in my family had done this before. Pier explained it from the very beginning. I got my PR, and I'm so relieved and thankful.

What helped most

They asked me a lot of questions about my life here and found things I'd never thought to mention, like the weekend coaching I do for a youth football team. Also, as the first in my family to come abroad I had nobody to ask, and they became that person.

Full review

Working with Pier was a good decision for me. They held my hand through every step and explained it all in plain language. Now I'm a PR and the future feels a lot more settled. Thank you, Pier! Worth it, and I'd recommend them to my friends.

What helped most

They caught that one of my payslips was missing from my batch and that my employer letter still had last year's date on it, before I submitted.

Full review

Doing this alone with no family here, I really needed someone patient, and Pier was. They built my profile, checked every file and made sure everything was in order before I submitted. I'm a PR now and I couldn't be happier. Thank you, Pier! If you're thinking about applying, talk to them early.

What helped most

They asked about helping elderly neighbours with their phones and forms, which I'd never have thought of, and made it part of my story instead of just a list of job titles. Nobody in my family had done this, so they explained it from the very beginning, as if I knew nothing, which was true.

Full review

I can't thank the Pier team enough. Every question got a clear, patient answer. I'm a PR now and I couldn't be happier. Thank you, Pier! Worth it, and I'd recommend them to my friends.

What helped most

On the final check they noticed one file was a blurry photo instead of a proper scan and asked me to redo it. They told me what to do next, one step at a time, so I never had to wonder what was coming. I'm really grateful for that.

Full review

After being turned down before, I wanted a fresh pair of eyes on my case, and Pier gave me exactly that. My PR came through, and the whole family is celebrating. Thank you!

What helped most

On the final check they noticed one file was a blurry photo instead of a proper scan and asked me to redo it. I didn't expect that level of detail.

Full review

I'd been rejected before and was losing hope. Pier took the time to go through everything with me. They explained why each document mattered, so I always knew what I was doing. I'm a PR now and I couldn't be happier. Thank you, Pier! I'd tell anyone feeling stuck to give Pier a call.

What helped most

They explained why each document was needed, not just that it was needed, so I could judge what to send.

Full review

Pier made the whole PR process feel manageable. They made sure my story was told clearly and honestly. Now I'm a PR and the future feels a lot more settled. Thank you, Pier!

What helped most

They asked how we live day to day and turned it into a clear account of our family life here.

Full review

I was nervous about applying, and Pier calmed me down from the very first call. Every question got a clear, patient answer. Now I'm a PR and the future feels a lot more settled. Thank you, Pier! I'd tell anyone feeling stuck to give Pier a call.

What helped most

They made sure names, dates and amounts matched across every document. Boring, but it was what I was most nervous about. They told me clearly what they would not do, which is advise on investments, and passed that to my lawyer and bank. They handled the document side.

Full review

I was nervous about applying, and Pier calmed me down from the very first call. They explained why each document mattered, so I always knew what I was doing. Now I'm a PR and the future feels a lot more settled. Thank you, Pier! If you're thinking about applying, talk to them early.

What helped most

They helped me show my life here beyond family: my job, my friends and what I do on weekends. That part alone made me feel looked after.

Full review

So glad I found Pier. They explained why each document mattered, so I always knew what I was doing. My PR came through, and the whole family is celebrating. Thank you! If you're thinking about applying, talk to them early.

What helped most

They noticed my CPF statement was missing a few months and told me exactly which one to download and from where.

Full review

I was nervous about applying, and Pier calmed me down from the very first call. They explained why each document mattered, so I always knew what I was doing. My PR came through, and the whole family is celebrating. Thank you!

What helped most

They checked in on the day I submitted. I didn't expect that, and it calmed me down. On top of that, they explained what each part of the form was asking for, in plain words, and why it mattered. It sounds small, but it took a lot of stress away.

Full review

Pier made the whole PR process feel manageable. I'm a PR now and I couldn't be happier. Thank you, Pier!

What helped most

They helped me describe my work and my place in the local scene in plain words, without puffing it up.

Full review

Pier made things so much easier for my spouse and me. My PR came through, and the whole family is celebrating. Thank you!

What helped most

They explained how the spouse route works in plain words, and what we should expect while waiting. Also, they asked how we live day to day and turned it into a clear account of our family life here. It sounds small, but it took a lot of stress away.

Full review

Doing this alone with no family here, I really needed someone patient, and Pier was. They built my profile, checked every file and made sure everything was in order before I submitted. My PR came through, and the whole family is celebrating. Thank you! Worth it, and I'd recommend them to my friends.

What helped most

They stayed on the line while I filled in the e-service for the first time, and told me when to stop and when to carry on. Also, before I submitted, we had a last call where we went through everything once more. That's where we caught a wrong date.

Full review

Pier made the whole PR process feel manageable. They made sure my story was told clearly and honestly. They held my hand through every step and explained it all in plain language. My PR came through, and the whole family is celebrating. Thank you! Happy to recommend Pier to anyone in the same boat.

What helped most

They caught that the scan of my passport page was cut off at the edge. Small thing, but I would have uploaded it like that.

Full review

Doing this alone with no family here, I really needed someone patient, and Pier was. I got my PR, and I'm so relieved and thankful.

What helped most

They explained the whole process on one page first, then went step by step. That order helped a lot. They helped me write my story in plain words, without exaggerating anything. It sounds small, but it took a lot of stress away.

Full review

Grateful to the Pier team for their patience. They explained why each document mattered, so I always knew what I was doing. I got my PR, and I'm so relieved and thankful. If you were rejected like me, don't lose hope. A fresh look can help.

What helped most

They explained the difference between the pass I'm on and PR without jargon, so we could decide properly. I'm really grateful for that.

Full review

Pier made the whole PR process feel manageable. They held my hand through every step and explained it all in plain language. The checklist and the reminders kept me on track the whole way. They were honest with me from day one, and I appreciated that. I got my PR, and I'm so relieved and thankful. Happy to recommend Pier to anyone in the same boat.

What helped most

They didn't let me submit until every item on the list was ticked. I was impatient, but they were right. I didn't expect that level of detail.

Full review

After being turned down before, I wanted a fresh pair of eyes on my case, and Pier gave me exactly that. The checklist and the reminders kept me on track the whole way. They built my profile, checked every file and made sure everything was in order before I submitted. I got my PR, and I'm so relieved and thankful.

What helped most

They didn't let me submit until every item on the list was ticked. I was impatient, but they were right. Also, they asked about my monthly volunteering at a food bank, which I'd never have thought of, and made it part of my story instead of just a list of job titles. Honestly, that alone was worth it for me.

Full review

Pier took a big, scary process and turned it into clear small steps. Nothing was rushed and nothing was left to guess. They explained why each document mattered, so I always knew what I was doing. Of course the decision is ICA's, but I went in feeling prepared and supported. I got my PR, and I'm so relieved and thankful. If you were rejected like me, don't lose hope. A fresh look can help.

What helped most

They went through my last submission and showed me where documents were inconsistent or missing. They were clear they couldn't tell me why ICA said no, only what could be tidier. I'm so glad I had that help.

Full review

I'd been rejected before and was losing hope. Pier took the time to go through everything with me. The checklist and the reminders kept me on track the whole way. Nothing was rushed and nothing was left to guess. They were honest with me from day one, and I appreciated that. My PR came through, and the whole family is celebrating. Thank you!

What helped most

They explained things I'd been too embarrassed to ask, like what 'supporting documents' actually means. They asked about helping elderly neighbours with their phones and forms, which I'd never have thought of, and made it part of my story instead of just a list of job titles.

Full review

I'd been rejected before and was losing hope. Pier took the time to go through everything with me. They went through my documents carefully and caught small things I would have missed. I got my PR, and I'm so relieved and thankful. Worth it, and I'd recommend them to my friends.

What helped most

They told me what the waiting stage looks like, what is normal and what to do if nothing happens for months. Honestly, that alone was worth it for me.

Full review

I'd been rejected before and was losing hope. Pier took the time to go through everything with me. Nothing was rushed and nothing was left to guess. The checklist and the reminders kept me on track the whole way. I'm a PR now and I couldn't be happier. Thank you, Pier! If you were rejected like me, don't lose hope. A fresh look can help.

What helped most

They were on WhatsApp the night before I submitted and walked me through each screen of the portal.

Full review

Pier took a big, scary process and turned it into clear small steps. They went through my documents carefully and caught small things I would have missed. Now I'm a PR and the future feels a lot more settled. Thank you, Pier! Happy to recommend Pier to anyone in the same boat.

What helped most

They turned my CV and a long chat into one clear picture of me: my work, my years in Singapore and what I do outside work. I'd never seen myself on one page before. I didn't expect that level of detail.

Full review

Doing this alone with no family here, I really needed someone patient, and Pier was. They went through my documents carefully and caught small things I would have missed. My PR came through, and the whole family is celebrating. Thank you! I'd tell anyone feeling stuck to give Pier a call.

What helped most

They turned my CV and a long chat into one clear picture of me: my work, my years in Singapore and what I do outside work. I'd never seen myself on one page before. I'm really grateful for that.

Full review

I was nervous about applying, and Pier calmed me down from the very first call. They built my profile, checked every file and made sure everything was in order before I submitted. I'm a PR now and I couldn't be happier. Thank you, Pier! Happy to recommend Pier to anyone in the same boat.

What helped most

They asked about the tutoring I do for students from low-income families, which I'd never have thought of, and made it part of my story instead of just a list of job titles. Also, they went through my files line by line and found my degree certificate had my name in a different order from my passport, which I would never have noticed. I'm really grateful for that.

Full review

After being turned down before, I wanted a fresh pair of eyes on my case, and Pier gave me exactly that. Nothing was rushed and nothing was left to guess. They went through my documents carefully and caught small things I would have missed. Of course the decision is ICA's, but I went in feeling prepared and supported. My PR came through, and the whole family is celebrating. Thank you!

What helped most

They noticed my CPF statement was missing a few months and told me exactly which one to download and from where. They didn't pretend to know why I was rejected. They showed me what was weak and fixed what we could.

Full review

I was nervous about applying, and Pier calmed me down from the very first call. They built my profile, checked every file and made sure everything was in order before I submitted. Now I'm a PR and the future feels a lot more settled. Thank you, Pier! If you're thinking about applying, talk to them early.

What helped most

They asked me a lot of questions about my life here and found things I'd never thought to mention, like helping out at my neighbourhood community garden.

Full review

Doing this alone with no family here, I really needed someone patient, and Pier was. The checklist and the reminders kept me on track the whole way. They held my hand through every step and explained it all in plain language. I'm a PR now and I couldn't be happier. Thank you, Pier! I'd tell anyone feeling stuck to give Pier a call.

What helped most

They drew the whole process as a timeline for me, with the dates I had to watch. I printed it and stuck it on my wall.

Full review

Working with Pier was a good decision for me. Every question got a clear, patient answer. I got my PR, and I'm so relieved and thankful. If you were rejected like me, don't lose hope. A fresh look can help.

What helped most

They turned my CV and a long chat into one clear picture of me: my work, my years in Singapore and what I do outside work. I'd never seen myself on one page before. On top of that, they didn't pretend to know why I was rejected. They showed me what was weak and fixed what we could. I'm so glad I had that help.

Full review

I was worried about getting this right for my mother, and Pier was patient and kind from the first call. My mother is a PR now and our family couldn't be happier. Thank you, Pier!

What helped most

They were upfront about whether PR was realistic for my mother and explained the fallback of staying on the long-term pass. On top of that, I sent my questions in batches and they answered every one, in order, without skipping the silly ones.

Full review

So glad we found Pier for my son's application. My son's PR came through and our family is celebrating. Thank you!

What helped most

They went through my son's papers and mine and found the copy of his birth certificate was too unclear to use. We replaced it in time.

Full review

After being turned down before, I wanted a fresh pair of eyes on my case, and Pier gave me exactly that. They held my hand through every step and explained it all in plain language. I got my PR, and I'm so relieved and thankful. If you were rejected like me, don't lose hope. A fresh look can help.

What helped most

When I wanted to give up halfway, they broke the rest into three small jobs and I finished them over the weekend.

Full review

Working with Pier was a good decision for me. They held my hand through every step and explained it all in plain language. Nothing was rushed and nothing was left to guess. I'm a PR now and I couldn't be happier. Thank you, Pier! If you're thinking about applying, talk to them early.

What helped most

They turned my CV and a long chat into one clear picture of me: my work, my years in Singapore and what I do outside work. I'd never seen myself on one page before. I didn't expect that level of detail.

Full review

I was nervous about applying, and Pier calmed me down from the very first call. They built my profile, checked every file and made sure everything was in order before I submitted. My PR came through, and the whole family is celebrating. Thank you!

What helped most

They explained things I'd been too embarrassed to ask, like what 'supporting documents' actually means. On top of that, they checked in on the day I submitted. I didn't expect that, and it calmed me down. I'm so glad I had that help.

Full review

Grateful to the Pier team for their patience. Nothing was rushed and nothing was left to guess. Now I'm a PR and the future feels a lot more settled. Thank you, Pier! Happy to recommend Pier to anyone in the same boat.

What helped most

They compared my earlier application with the new one side by side. Seeing the differences made me realise how much I'd left out. They were on WhatsApp the night before I submitted and walked me through each screen of the portal.

Full review

So glad we found Pier for my stepdaughter's application. They checked every file twice and made sure nothing was missing before we submitted. The checklist and reminders kept us on track. Nobody can promise a result and they never did, which is why I trusted them. My stepdaughter's PR came through and our family is celebrating. Thank you! If you're thinking about applying, talk to them early.

What helped most

They explained what it means for my stepdaughter, school and national service in terms we could follow. They asked about my stepdaughter's school, friends and activities and put it together as a simple picture of her life in Singapore.

Full review

I was nervous about applying, and Pier calmed me down from the very first call. They went through my documents carefully and caught small things I would have missed. Now I'm a PR and the future feels a lot more settled. Thank you, Pier! I'd tell anyone feeling stuck to give Pier a call.

What helped most

They helped me show my life here beyond family: my job, my friends and what I do on weekends.

Full review

Doing this alone with no family here, I really needed someone patient, and Pier was. They explained why each document mattered, so I always knew what I was doing. They held my hand through every step and explained it all in plain language. I'm a PR now and I couldn't be happier. Thank you, Pier! I'd tell anyone feeling stuck to give Pier a call.

What helped most

I told them I had no family here and they didn't treat it like a problem. They helped me show my other ties to Singapore.

Full review

Pier understood my project-based career and didn't try to squeeze me into a salaried template. Nothing was rushed and nothing was left to guess. I got my PR, and I'm so relieved and thankful. Happy to recommend Pier to anyone in the same boat.

What helped most

They helped me describe my work and my place in the local scene in plain words, without puffing it up. Also, they compared my earlier application with the new one side by side. Seeing the differences made me realise how much I'd left out.

Full review

I can't thank the Pier team enough. They explained why each document mattered, so I always knew what I was doing. They built my profile, checked every file and made sure everything was in order before I submitted. Now I'm a PR and the future feels a lot more settled. Thank you, Pier!

What helped most

They went through my last submission and showed me where documents were inconsistent or missing. They were clear they couldn't tell me why ICA said no, only what could be tidier. On top of that, they caught that the scan of my passport page was cut off at the edge. Small thing, but I would have uploaded it like that.

Full review

Grateful to the Pier team for their patience. I got my PR, and I'm so relieved and thankful.

What helped most

They asked about our routines, our neighbours and my monthly volunteering at a food bank, and made that part of our story. Also, they checked in on the day I submitted. I didn't expect that, and it calmed me down. It sounds small, but it took a lot of stress away.

Full review

As the first in my family to do this, I had so many questions, and Pier never made me feel silly. Nothing was rushed and nothing was left to guess. Every question got a clear, patient answer. They were honest with me from day one, and I appreciated that. My PR came through, and the whole family is celebrating. Thank you!

What helped most

They explained things I'd been too embarrassed to ask, like what 'supporting documents' actually means.

Full review

Working with Pier was a good decision for me. Every question got a clear, patient answer. They held my hand through every step and explained it all in plain language. Of course the decision is ICA's, but I went in feeling prepared and supported. Now I'm a PR and the future feels a lot more settled. Thank you, Pier!

What helped most

They helped me show my life here beyond family: my job, my friends and what I do on weekends. Also, they drew the whole process as a timeline for me, with the dates I had to watch. I printed it and stuck it on my wall.

Full review

Pier made the whole PR process feel manageable. They went through my documents carefully and caught small things I would have missed. Every question got a clear, patient answer. I got my PR, and I'm so relieved and thankful. Happy to recommend Pier to anyone in the same boat.

What helped most

They explained what each part of the form was asking for, in plain words, and why it mattered.

Full review

We'd been turned down before and were losing hope. Pier went through everything with us patiently. My stepdaughter is a PR now and we couldn't be happier. Thank you, Pier!

What helped most

They went through my stepdaughter's papers and mine and found the copy of her birth certificate was too unclear to use. We replaced it in time.

Full review

I'm here on my own and had nobody to ask. Pier became the people I could ask. They made sure my story was told clearly and honestly. Every question got a clear, patient answer. They were honest with me from day one, and I appreciated that. Now I'm a PR and the future feels a lot more settled. Thank you, Pier! Worth it, and I'd recommend them to my friends.

What helped most

They made me a simple list of every document, ticked off what was fine and flagged the two that weren't. That list is what I'd tell anyone to ask for. They asked about the blood donations I make a few times a year, which I'd never have thought of, and made it part of my story instead of just a list of job titles. I didn't expect that level of detail.

Full review

Pier made things so much easier for my spouse and me. Every question got a clear, patient answer. Now I'm a PR and the future feels a lot more settled. Thank you, Pier!

What helped most

They noticed straight away that our address proof had the wrong person's name on it and told us what to fix. The last-day check mattered most to me. I'd have submitted with an expired copy of one document. That part alone made me feel looked after.

Full review

After being turned down before, I wanted a fresh pair of eyes on my case, and Pier gave me exactly that. They went through my documents carefully and caught small things I would have missed. I got my PR, and I'm so relieved and thankful. Worth it, and I'd recommend them to my friends.

What helped most

They explained what each part of the form was asking for, in plain words, and why it mattered. On top of that, they compared my earlier application with the new one side by side. Seeing the differences made me realise how much I'd left out.

Full review

I was nervous about applying, and Pier calmed me down from the very first call. I got my PR, and I'm so relieved and thankful.

What helped most

When I got stuck on one page I sent a screenshot and they told me exactly what to click, within the hour. Also, they went through my files line by line and found my degree certificate had my name in a different order from my passport, which I would never have noticed.

Full review

As a student, I couldn't afford big agent fees. Pier was fair, clear and kind. They made sure my story was told clearly and honestly. They went through my documents carefully and caught small things I would have missed. Nobody can promise a result and they never did, which is why I trusted them. I got my PR, and I'm so relieved and thankful. If you've been turned down before, don't give up. Talk to Pier.

What helped most

They put my documents, which were scattered across three schools, in one clear order and told me what was still missing.

Full review

Working with Pier was a good decision for me. The checklist and the reminders kept me on track the whole way. Now I'm a PR and the future feels a lot more settled. Thank you, Pier!

What helped most

They explained the difference between the pass I'm on and PR without jargon, so we could decide properly. On top of that, they spotted that the scan of our marriage certificate was cut off and my spouse's payslips were from the wrong months.

Full review

After being turned down before, I wanted a fresh pair of eyes on my case, and Pier gave me exactly that. Nothing was rushed and nothing was left to guess. I got my PR, and I'm so relieved and thankful. If you're thinking about applying, talk to them early.

What helped most

They made sure names, dates and amounts matched across every document. Boring, but it was what I was most nervous about. On top of that, they asked me a lot of questions about my life here and found things I'd never thought to mention, like the hiking group I started for new arrivals.

Full review

Nobody in my family had done this before. Pier explained it from the very beginning. They made sure my story was told clearly and honestly. They went through my documents carefully and caught small things I would have missed. My PR came through, and the whole family is celebrating. Thank you! Worth it, and I'd recommend them to my friends.

What helped most

As the first in my family to come abroad I had nobody to ask, and they became that person.

Full review

Grateful to the Pier team for their patience. They built my profile, checked every file and made sure everything was in order before I submitted. Now I'm a PR and the future feels a lot more settled. Thank you, Pier! If you're thinking about applying, talk to them early.

What helped most

They showed me exactly which of my papers needed translation and which didn't. As the first in my family to come abroad I had nobody to ask, and they became that person.

Full review

As the first in my family to do this, I had so many questions, and Pier never made me feel silly. They made sure my story was told clearly and honestly. I got my PR, and I'm so relieved and thankful.

What helped most

Every week they sent a short list of what was left to do, so I never felt lost.

Full review

Pier made things so much easier for my spouse and me. Every question got a clear, patient answer. They went through my documents carefully and caught small things I would have missed. My PR came through, and the whole family is celebrating. Thank you! Worth it, and I'd recommend them to my friends.

What helped most

They showed me exactly which of my papers needed translation and which didn't. It sounds small, but it took a lot of stress away.

Full review

Pier made things so much easier for my spouse and me. Now I'm a PR and the future feels a lot more settled. Thank you, Pier!

What helped most

When I wanted to give up halfway, they broke the rest into three small jobs and I finished them over the weekend. Also, they explained how the spouse route works in plain words, and what we should expect while waiting. It sounds small, but it took a lot of stress away.

Full review

I'm here on my own and had nobody to ask. Pier became the people I could ask. Nothing was rushed and nothing was left to guess. They held my hand through every step and explained it all in plain language. I got my PR, and I'm so relieved and thankful.

What helped most

I told them I had no family here and they didn't treat it like a problem. They helped me show my other ties to Singapore. They helped me write my story in plain words, without exaggerating anything.

Full review

After being turned down before, I wanted a fresh pair of eyes on my case, and Pier gave me exactly that. I'm a PR now and I couldn't be happier. Thank you, Pier!

What helped most

They didn't pretend to know why I was rejected.

Full review

Grateful to the Pier team for their patience. The checklist and the reminders kept me on track the whole way. Now I'm a PR and the future feels a lot more settled. Thank you, Pier! I'd tell anyone feeling stuck to give Pier a call.

What helped most

They asked about the hiking group I started for new arrivals, which I'd never have thought of, and made it part of my story instead of just a list of job titles.

Full review

After being turned down before, I wanted a fresh pair of eyes on my case, and Pier gave me exactly that. They made sure my story was told clearly and honestly. My PR came through, and the whole family is celebrating. Thank you! I'd tell anyone feeling stuck to give Pier a call.

What helped most

They went through my files line by line and found my degree certificate had my name in a different order from my passport, which I would never have noticed.

Full review

I can't thank the Pier team enough. Nothing was rushed and nothing was left to guess. I got my PR, and I'm so relieved and thankful.

What helped most

They helped me write my story in plain words, without exaggerating anything.

Full review

Pier made the whole process feel manageable for our family. My mother's PR came through and I'm so relieved. Thank you!

What helped most

They explained what the process looks at around dependency in plain words and told me what to keep ready, without promising anything. Also, they caught that the medical report I'd collected for my mother was out of date and our household documents didn't list everyone. That part alone made me feel looked after.

Full review

We'd been turned down before and were losing hope. Pier went through everything with us patiently. They checked every file twice and made sure nothing was missing before we submitted. My son is a PR now and we couldn't be happier. Thank you, Pier!

What helped most

They went through my son's papers and mine and found the copy of his birth certificate was too unclear to use.

Full review

I was nervous about applying, and Pier calmed me down from the very first call. They built my profile, checked every file and made sure everything was in order before I submitted. I got my PR, and I'm so relieved and thankful.

What helped most

I told them I had no family here and they didn't treat it like a problem. They helped me show my other ties to Singapore. They didn't pretend to know why I was rejected. They showed me what was weak and fixed what we could.

Full review

I'm here on my own and had nobody to ask. Pier became the people I could ask. Nothing was rushed and nothing was left to guess. Now I'm a PR and the future feels a lot more settled. Thank you, Pier! If you're thinking about applying, talk to them early.

What helped most

They asked me a lot of questions about my life here and found things I'd never thought to mention, like the tutoring I do for students from low-income families. They read every document against my passport details one last time, and found a number I had typed wrong.

Full review

I'm here on my own and had nobody to ask. Pier became the people I could ask. They went through my documents carefully and caught small things I would have missed. I got my PR, and I'm so relieved and thankful. Worth it, and I'd recommend them to my friends.

What helped most

They helped me write my story in plain words, without exaggerating anything. Also, I sent my questions in batches and they answered every one, in order, without skipping the silly ones.

Full review

As the first in my family to do this, I had so many questions, and Pier never made me feel silly. They built my profile, checked every file and made sure everything was in order before I submitted. Now I'm a PR and the future feels a lot more settled. Thank you, Pier!

What helped most

They checked every transcript and found one that didn't match my current course name.

Full review

Pier made things so much easier for my spouse and me. They held my hand through every step and explained it all in plain language. They went through my documents carefully and caught small things I would have missed. They were honest with me from day one, and I appreciated that. My PR came through, and the whole family is celebrating. Thank you!

What helped most

They sent me a final checklist with every item marked, so I submitted without that nagging feeling that something was missing.

Full review

Grateful to the Pier team for looking after my adopted daughter's application so patiently. The checklist and reminders kept us on track. My adopted daughter's PR came through and our family is celebrating. Thank you!

What helped most

They read every document against my passport details one last time, and found a number I had typed wrong. I'm so glad I had that help.

Full review

Doing this alone with no family here, I really needed someone patient, and Pier was. Every question got a clear, patient answer. Now I'm a PR and the future feels a lot more settled. Thank you, Pier! Happy to recommend Pier to anyone in the same boat.

What helped most

They compared my earlier application with the new one side by side. Seeing the differences made me realise how much I'd left out. Honestly, that alone was worth it for me.

Full review

Pier was supportive from start to finish. They made sure my story was told clearly and honestly. They built my profile, checked every file and made sure everything was in order before I submitted. Nobody can promise a result and they never did, which is why I trusted them. I got my PR, and I'm so relieved and thankful.

What helped most

They noticed my CPF statement was missing a few months and told me exactly which one to download and from where. They didn't let me submit until every item on the list was ticked. I was impatient, but they were right.

Full review

After being turned down before, I wanted a fresh pair of eyes on my case, and Pier gave me exactly that. They held my hand through every step and explained it all in plain language. My PR came through, and the whole family is celebrating. Thank you! Worth it, and I'd recommend them to my friends.

What helped most

They didn't pretend to know why I was rejected. They showed me what was weak and fixed what we could.

Full review

Pier was supportive from start to finish. I got my PR, and I'm so relieved and thankful.

What helped most

They read every document against my passport details one last time, and found a number I had typed wrong.

Full review

I can't thank the Pier team enough. They held my hand through every step and explained it all in plain language. I'm a PR now and I couldn't be happier. Thank you, Pier! Worth it, and I'd recommend them to my friends.

What helped most

They helped me describe my family's plans in Singapore in plain words. They built a clean index of every company and document so my bank and lawyers weren't chasing me. I'm really grateful for that.

Full review

So glad I found Pier. Nothing was rushed and nothing was left to guess. Now I'm a PR and the future feels a lot more settled. Thank you, Pier!

What helped most

They caught that the scan of my passport page was cut off at the edge. Small thing, but I would have uploaded it like that.

Full review

Pier took a big, scary process and turned it into clear small steps. Nothing was rushed and nothing was left to guess. They built my profile, checked every file and made sure everything was in order before I submitted. They were honest with me from day one, and I appreciated that. I'm a PR now and I couldn't be happier. Thank you, Pier! I'd tell anyone feeling stuck to give Pier a call.

What helped most

They asked me a lot of questions about my life here and found things I'd never thought to mention, like my monthly volunteering at a food bank.

Full review

I'd been rejected before and was losing hope. Pier took the time to go through everything with me. I got my PR, and I'm so relieved and thankful.

What helped most

They noticed the salary in my employer letter didn't match my latest tax notice and told me to get it fixed before anything went in. Every week they sent a short list of what was left to do, so I never felt lost.

Full review

After being turned down before, I wanted a fresh pair of eyes on my case, and Pier gave me exactly that. They went through my documents carefully and caught small things I would have missed. Now I'm a PR and the future feels a lot more settled. Thank you, Pier! I'd tell anyone feeling stuck to give Pier a call.

What helped most

They noticed the salary in my employer letter didn't match my latest tax notice and told me to get it fixed before anything went in. They compared my earlier application with the new one side by side. Seeing the differences made me realise how much I'd left out.

Full review

Doing this alone with no family here, I really needed someone patient, and Pier was. They built my profile, checked every file and made sure everything was in order before I submitted. Now I'm a PR and the future feels a lot more settled. Thank you, Pier! Happy to recommend Pier to anyone in the same boat.

What helped most

They didn't pretend to know why I was rejected. They showed me what was weak and fixed what we could. It sounds small, but it took a lot of stress away.

Full review

So glad I found Pier. They made sure my story was told clearly and honestly. I'm a PR now and I couldn't be happier. Thank you, Pier! Happy to recommend Pier to anyone in the same boat.

What helped most

They found that helping elderly neighbours with their phones and forms was worth including, which I'd never have thought of.

Full review

Pier took a big, scary process and turned it into clear small steps. They held my hand through every step and explained it all in plain language. They explained why each document mattered, so I always knew what I was doing. I got my PR, and I'm so relieved and thankful. Worth it, and I'd recommend them to my friends.

What helped most

They lined up my spouse's income documents against our address proof and found they didn't match. Fixing that early saved us. They spoke to both of us on one call and made sure my spouse knew exactly what to provide.

Full review

As the first in my family to do this, I had so many questions, and Pier never made me feel silly. They held my hand through every step and explained it all in plain language. My PR came through, and the whole family is celebrating. Thank you!

What helped most

Nobody in my family had done this, so they explained it from the very beginning, as if I knew nothing, which was true. Also, they made me a simple list of every document, ticked off what was fine and flagged the two that weren't. That list is what I'd tell anyone to ask for. I didn't expect that level of detail.

Full review

Pier made the whole PR process feel manageable. They went through my documents carefully and caught small things I would have missed. I'm a PR now and I couldn't be happier. Thank you, Pier! If you're thinking about applying, talk to them early.

What helped most

They went through my files line by line and found my degree certificate had my name in a different order from my passport, which I would never have noticed. Honestly, that alone was worth it for me.

Full review

I can't thank the Pier team enough. They went through my documents carefully and caught small things I would have missed. I got my PR, and I'm so relieved and thankful. Happy to recommend Pier to anyone in the same boat.

What helped most

They went through my files line by line and found my degree certificate had my name in a different order from my passport, which I would never have noticed. On top of that, they stayed on the line while I filled in the e-service for the first time, and told me when to stop and when to carry on.

Full review

Grateful to the Pier team for their patience. They went through my documents carefully and caught small things I would have missed. They built my profile, checked every file and made sure everything was in order before I submitted. My PR came through, and the whole family is celebrating. Thank you!

What helped most

They sent me a final checklist with every item marked, so I submitted without that nagging feeling that something was missing. It sounds small, but it took a lot of stress away.

Full review

As a student, I couldn't afford big agent fees. Pier was fair, clear and kind. They explained why each document mattered, so I always knew what I was doing. My PR came through, and the whole family is celebrating. Thank you!

What helped most

In the first check they found that an old enrolment letter was missing and one pass copy had expired.

Full review

Pier took a big, scary process and turned it into clear small steps. They held my hand through every step and explained it all in plain language. My PR came through, and the whole family is celebrating. Thank you! I'd tell anyone feeling stuck to give Pier a call.

What helped most

They turned my CV and a long chat into one clear picture of me: my work, my years in Singapore and what I do outside work. I'd never seen myself on one page before.

Full review

Nobody in my family had done this before. Pier explained it from the very beginning. Every question got a clear, patient answer. They explained why each document mattered, so I always knew what I was doing. I got my PR, and I'm so relieved and thankful.

What helped most

They noticed my CPF statement was missing a few months and told me exactly which one to download and from where. On top of that, before I submitted, we had a last call where we went through everything once more. That's where we caught a wrong date.

Full review

Doing this alone with no family here, I really needed someone patient, and Pier was. They made sure my story was told clearly and honestly. I got my PR, and I'm so relieved and thankful. Worth it, and I'd recommend them to my friends.

What helped most

They explained what each part of the form was asking for, in plain words, and why it mattered. I didn't expect that level of detail.

Full review

After being turned down before, I wanted a fresh pair of eyes on my case, and Pier gave me exactly that. The checklist and the reminders kept me on track the whole way. I got my PR, and I'm so relieved and thankful.

What helped most

They didn't pretend to know why I was rejected. They showed me what was weak and fixed what we could. Also, they asked me a lot of questions about my life here and found things I'd never thought to mention, like mentoring junior colleagues from other countries.

Full review

Pier took a big, scary process and turned it into clear small steps. They explained why each document mattered, so I always knew what I was doing. I got my PR, and I'm so relieved and thankful. If you've been turned down before, don't give up. Talk to Pier.

What helped most

They went through my last submission and showed me where documents were inconsistent or missing. They were clear they couldn't tell me why ICA said no, only what could be tidier.

Full review

I was nervous about applying, and Pier calmed me down from the very first call. They held my hand through every step and explained it all in plain language. They built my profile, checked every file and made sure everything was in order before I submitted. I'm now a Singapore citizen and I'm so thankful. Thank you, Pier! I'd tell anyone feeling stuck to give Pier a call.

What helped most

My travel dates had gaps when I tried to list them, so they helped me rebuild the timeline from my passport stamps.

Full review

Becoming a citizen was a big decision, and Pier helped me think it through properly. The checklist and the reminders kept me on track the whole way. I'm now a Singapore citizen and I'm so thankful. Thank you, Pier! Happy to recommend Pier to anyone in the same boat.

What helped most

I told them I had no family here and they didn't treat it like a problem. They helped me show my other ties to Singapore.

Full review

After being turned down before, I wanted a fresh pair of eyes on my case, and Pier gave me exactly that. It's official, I'm a Singapore citizen. Thank you, Pier!

What helped most

The pros and cons worksheet for PR versus citizenship made me think about things I hadn't. That part alone made me feel looked after.

Full review

Becoming a citizen was a big decision, and Pier helped me think it through properly. They made sure my story was told clearly and honestly. I became a citizen, and I'm over the moon. Thank you for being with me all the way.

What helped most

The pros and cons worksheet for PR versus citizenship made me think about things I hadn't. They were on WhatsApp the night before I submitted and walked me through each screen of the portal. Honestly, that alone was worth it for me.

Full review

Becoming a citizen was a big decision, and Pier helped me think it through properly. I'm now a Singapore citizen and I'm so thankful. Thank you, Pier!

What helped most

They helped me show my life here beyond family: my job, my friends and what I do on weekends. They helped me list my years here, what I do for the community and why I want to be a citizen, in my own words.

Full review

Grateful to the Pier team for looking after my son's application so patiently. My son is officially a citizen and our family is celebrating. Thank you!

What helped most

They asked about my son's school, friends and activities and put it together as a simple picture of his life in Singapore. On top of that, they made one checklist for my son and a separate one for me, and ticked off what was fine and what wasn't. I'm so glad I had that help.

Full review

Working with Pier was a good decision for me. The checklist and the reminders kept me on track the whole way. They went through my documents carefully and caught small things I would have missed. It's official, I'm a Singapore citizen. Thank you, Pier!

What helped most

They noticed my name was spelled slightly differently on two of my certificates and told me how to sort that out. The pros and cons worksheet for PR versus citizenship made me think about things I hadn't.

Full review

Pier made the whole citizenship process feel manageable for our family. They checked every file twice and made sure nothing was missing before we submitted. They looked after my son's documents and mine, step by step, and explained everything clearly. My son is a Singapore citizen now and we are so thankful. Thank you, Pier!

What helped most

They asked about my son's school, friends and activities and put it together as a simple picture of his life in Singapore. On top of that, the last-day check mattered most to me. I'd have submitted with an expired copy of one document.

Full review

So glad I found Pier. I became a citizen, and I'm over the moon. Thank you for being with me all the way.

What helped most

They asked about the coding classes I help run at the community club and helped me show that in the application.

Full review

Pier was supportive from start to finish. They explained why each document mattered, so I always knew what I was doing. Nothing was rushed and nothing was left to guess. It's official, I'm a Singapore citizen. Thank you, Pier!

What helped most

They helped me show my life here beyond family: my job, my friends and what I do on weekends.

Full review

Doing this alone with no family here, I really needed someone patient, and Pier was. They held my hand through every step and explained it all in plain language. I became a citizen, and I'm over the moon. Thank you for being with me all the way. Happy to recommend Pier to anyone in the same boat.

What helped most

They explained what giving up my passport really means, step by step, and reminded me to confirm each step with my home country's office. I sent my questions in batches and they answered every one, in order, without skipping the silly ones. I'm so glad I had that help.

Full review

Becoming a citizen was a big decision, and Pier helped me think it through properly. They made sure my story was told clearly and honestly. I'm now a Singapore citizen and I'm so thankful. Thank you, Pier! I'd tell anyone feeling stuck to give Pier a call.

What helped most

They explained what giving up my passport really means, step by step, and reminded me to confirm each step with my home country's office. They went through my old pass cards and passport pages and found two documents I'd need that I'd left at my parents' place. I didn't expect that level of detail.

Full review

Pier was supportive from start to finish. They made sure my story was told clearly and honestly. It's official, I'm a Singapore citizen. Thank you, Pier! I'd tell anyone feeling stuck to give Pier a call.

What helped most

They went through my old pass cards and passport pages and found two documents I'd need that I'd left at my parents' place.

Full review

So glad I found Pier. Every question got a clear, patient answer. I became a citizen, and I'm over the moon. Thank you for being with me all the way.

What helped most

They went through my last submission and showed me where documents were inconsistent or missing. They were clear they couldn't tell me why ICA said no, only what could be tidier. Also, my travel dates had gaps when I tried to list them, so they helped me rebuild the timeline from my passport stamps.

Full review

Nobody in my family had done this before. Pier explained it from the very beginning. It's official, I'm a Singapore citizen. Thank you, Pier!

What helped most

When I got stuck on one page I sent a screenshot and they told me exactly what to click, within the hour. At the final check they found my address on one document was my old one. It sounds small, but it took a lot of stress away.

Full review

I can't thank the Pier team enough. They went through my documents carefully and caught small things I would have missed. It's official, I'm a Singapore citizen. Thank you, Pier! If you're thinking about applying, talk to them early.

What helped most

They told me what to do next, one step at a time, so I never had to wonder what was coming. They checked my CPF and tax records year by year and found one year where a document was missing.

Full review

Becoming a citizen was a big decision, and Pier helped me think it through properly. Nothing was rushed and nothing was left to guess. I'm now a Singapore citizen and I'm so thankful. Thank you, Pier!

What helped most

They asked about mentoring junior colleagues from other countries and helped me show that in the application. On top of that, the pros and cons worksheet for PR versus citizenship made me think about things I hadn't.

Full review

I was anxious about getting this right for my son, and Pier calmed me down from the first call. They checked every file twice and made sure nothing was missing before we submitted. My son is officially a citizen and our family is celebrating. Thank you! If you're thinking about applying, talk to them early.

What helped most

They caught that one of my income documents was missing a month and my son's school letter was out of date. When I wanted to give up halfway, they broke the rest into three small jobs and I finished them over the weekend. I'm so glad I had that help.

Full review

Becoming a citizen was a big decision, and Pier helped me think it through properly. They explained why each document mattered, so I always knew what I was doing. It's official, I'm a Singapore citizen. Thank you, Pier!

What helped most

They checked my CPF and tax records year by year and found one year where a document was missing.

Full review

Pier took a big, scary process and turned it into clear small steps. Every question got a clear, patient answer. They built my profile, checked every file and made sure everything was in order before I submitted. I became a citizen, and I'm over the moon. Thank you for being with me all the way. If you're thinking about applying, talk to them early.

What helped most

Every week they sent a short list of what was left to do, so I never felt lost.

Full review

I'd been rejected before and was losing hope. Pier took the time to go through everything with me. They went through my documents carefully and caught small things I would have missed. It's official, I'm a Singapore citizen. Thank you, Pier! If you were rejected like me, don't lose hope. A fresh look can help.

What helped most

They helped me list my years here, what I do for the community and why I want to be a citizen, in my own words. It sounds small, but it took a lot of stress away.

Full review

Doing this alone with no family here, I really needed someone patient, and Pier was. I'm now a Singapore citizen and I'm so thankful. Thank you, Pier!

What helped most

They helped me list my years here, what I do for the community and why I want to be a citizen, in my own words.

Full review

After an earlier rejection, we needed someone to look at my daughter's case with fresh eyes, and Pier did. They held our hands through the whole process and answered every question patiently. My daughter is officially a citizen and our family is celebrating. Thank you! Worth it, and I'd recommend them to my friends.

What helped most

They explained the age cut-off to us in plain words and made a timeline with some buffer.

Full review

Becoming a citizen was a big decision, and Pier helped me think it through properly. It's official, I'm a Singapore citizen. Thank you, Pier!

What helped most

They explained what giving up my passport really means, step by step, and reminded me to confirm each step with my home country's office. On top of that, on the final check they noticed one file was a blurry photo instead of a proper scan and asked me to redo it. That part alone made me feel looked after.

Full review

Pier made the whole citizenship process feel manageable for our family. The checklist and reminders kept us on track. My daughter is officially a citizen and our family is celebrating. Thank you! Happy to recommend Pier to anyone in the same boat.

What helped most

They caught that one of my income documents was missing a month and my daughter's school letter was out of date. On top of that, when I got stuck on one page I sent a screenshot and they told me exactly what to click, within the hour. I'm so glad I had that help.

Full review

I can't thank the Pier team enough. I'm now a Singapore citizen and I'm so thankful. Thank you, Pier!

What helped most

The pros and cons worksheet for PR versus citizenship made me think about things I hadn't. I didn't expect that level of detail.